SCM 352 sec. 2 & 3—Operations Management email: Joel.Wisner@unlv.edu
Fall 2009
Classroom: Sec. 2—BEH 105; Class times: 230-345pm MW
Sec. 3—BEH 104; Class times: 530-645pm MW
Office Hours: 10am-12 & 1-230pm, M-Th and by appointment.
MY SCM 352 CLASS WEB SITE: www.scsv.nevada.edu/~wisnerj (You can also access this site from my entry on the Management Dept. web site)
1.
TEXT:
2. POWER POINT SLIDES: Available on my class website. Please bring these to class for notes.
3. OBJECTIVES: My objectives for you are very simple—I want you to: READ THE BOOK; KEEP UP; DO THE HOMEWORK; and PARTICIPATE IN CLASS. If you do these things, you will do well. My objectives for the course are—to introduce students to the decision making concepts involved in making, storing, and delivering services and products, and to convince students that these things are important; to help students understand these concepts, and to provide a forum for research and written communication concerning operations management topics. The topics to be covered in this course include forecasting, customer service, inventory management, just-in-time production, supply chain management, and quality assessment and improvement in both services and manufacturing.
When this class is completed you should
be able to:
a) identify and explain the major tasks of an operations manager;
b) discuss and apply major operations management theories concerning personnel in organizations;
c) identify and discuss key issues involved in international operations management;
d) identify and discuss key operations issues regarding relations between workers and managers;
e) work with others to identify issues and prepare solutions in the practical management of operations; and
f) present analyses of and solutions to operations management problems.
4. EXAMINATIONS AND GRADING:
A. There will be 3 exams, with NO comprehensive exam.
B. There will be no makeup exams without a verifiable excuse. Not taking an exam or participating in the project will result in a grade of zero. If you are going to be out of town, you must make arrangements with me prior to the test, and you must be a good team mate.
C. Exams are multiple choice and based on assigned readings, lectures, and homework problems. Some questions will require calculations. Students are allowed to use a cheat sheet during each test (1 sheet of paper, both sides—NOTE!! YOU CANNOT STAPLE OR PASTE ANYTHING TO YOUR CHEAT SHEET!!). Students will be required to show an ID before turning in the three exams. Cheat sheets must also be turned in with the tests. Students can review their exams in my office. They will not be handed back after the tests.
D. Grading for the course will be based on the following:
3 exams 84% (28% each)
Written group case project 16%
Note on
scores/grades: I will post your scores along with your end of semester grade on
my class website only if you give me a 4-digit code on your 1st exam
that does not contain any part of your name or SSN.
E. The following breakdowns will be used for semester grades:
Grade Total % Points
A 91.0-100
A- 90.0-90.99
B+ 87.0-89.99
B 82.0-86.99
B- 80.0-81.99
C+ 77.0-79.99
C 71.0-77.0
C- 68.0-70.99
D+ 65.0-68.0
D 60.0-65.0
D- 55.0-59.99
F. MORE ON OFFICE HOURS
I can often be found in my office during the day. Feel free to drop by anytime, but I can't guarantee I'll be there or be able to talk to you except during my office hours, posted at the top of the syllabus. You can also send questions to me via email, or call me on the phone.
5. OTHER COURSE REQUIREMENTS:
A. Homework assignments: these are listed for each chapter on the last power point slide. We will be discussing the homework problems in class; these will not be turned in or graded. Similar questions/problems will appear on the tests. CLASS TIME WILL NOT BE USED FOR COMPLETELY WORKING OUT THE HOMEWORK PROBLEMS. THERE IS JUST NOT ENOUGH TIME. PLEASE TRY EACH PROBLEM PRIOR TO CLASS. IF YOU NEED MORE EXPLANATION FOR A HOMEWORK PROBLEM, COME TO MY OFFICE AND WE’LL WORK IT THROUGH.
B. Students are required to form into groups of 3-4 during the first 2 weeks of class, for homework discussion and case projects. GROUPS OF 3-4 ARE REQUIRED. NO SINGLES, TWOS, OR FIVES. Groups are required to sit together during class, and help each other when working on homework. There will also be time allotted in class for working on projects.
C. THE CASE PROJECT: There will be one group case project required during the semester, worth 16% of your semester grade. Project grades will be based on grammar, spelling, content, and the amount of RESEARCH AND EXTRA EFFORT put into the case (ie, information from websites, industry literature, visits to comparable firms, interviews, news articles, etc.). Projects turned in late will be penalized 10%/day. SHOW ME WHAT YOU ARE DOING AS THE SEMESTER PROGRESSES AND I’LL HELP YOU.
If people in your group do not pull their weight, you can fire them up until the course drop date. But, you MUST let me know if you are going to do this and prove to me that you have given the person ample opportunity to contribute to the project. If you get fired from a group, you must do your own case, and it must be different from the one done by your former group.
CASE PROJECT REQUIREMENTS AND FORMAT
1) Pick a case from the list shown below and prepare a project using the case.
- Manufacturing Technology Case
Study—p. 90.
-
- Bank
2) Write your paper using the following outline:
a. Double space your paper!!!!!!!!!!
Put one staple on it—no booklets or folders!
b. Put the case name, the page
number, and all of your names on the front page.
c. Describe the background of
the case or company at the beginning (1/2 page).
d. Type each case
question, then answer the question and provide whatever background
information or quantitative analysis is needed. Use outside sources of
information to expand the answers. You can either incorporate this into the
answers of the questions, or do a separate part on outside work if it is more appropriate.
e. If possible, expand the questions based on your research. If for
instance, the case is about a fictional company, then visit a comparable
company and describe how they do the things described in the case. You can
employ other ideas like that. Contact me for help or ideas.
f. Use reference numbers within the text when you are listing facts
or quotes, and then provide a list of the sources you used for your project in
a Reference section at the end.
3) NO PAGE REQUIREMENT—TAKE AS LONG OR SHORT AS
NECESSARY TO DO A GOOD JOB.
Some final comments about your
projects: 1) make sure your
paper is double-spaced; 2) don't wait until the last minute to do something on
the case; 3) come by often or call and tell me what you are doing, so I can
give you suggestions; 4) don’t put up with uncooperative group members—fire
them if you have to; 5) PLEASE DON’T
email your paper to me for comments. Show your papers to me during office
hours.
D. Group evaluations will be performed at the end of the semester by each member, and these evaluations may affect each student's grade. You must tell me what grade you would give your teammates for their participation during the semester and on the case. If I receive no email from you, I will assume you think everyone contributed equally to the project. The formation of groups is intended to give students practice in working in a group setting--work groups tend to be very common in the business world. So, take this opportunity to "tune-up" your group participation and leadership skills--they'll come in handy later.
E. Some Final Wisner Class Rules:
· DO NOT COME TO CLASS LATE OR LEAVE EARLY (this is very disruptive for both me and the other students).
· DO NOT WEAR BASEBALL CAPS OR LOOK AROUND DURING THE TESTS (I will interpret this as cheating).
· DO NOT EMAIL YOUR CASE PROJECTS TO ME FOR FEEDBACK (You need to come to my office to have me look at your cases).
· DO NOT have your cell phone out or on during tests.
· Bring your book, power points, scratch paper and a calculator to every class.
· Do your own work—for the project, and on each test
· Stop me in class, when you don’t understand something.
· Come to class ready to talk, learn something, teach something, and have fun. This is why we are all here. There is no such thing as a dumb question or comment!
OTHER ITEMS OF
INTEREST:
A. Students with Disabilities: The Disability Resource Center (DRC) coordinates all academic accommodations for students with documented disabilities. The DRC is the official office to review and house disability documentation for students, and to provide them with an official Academic Accommodation Plan to present to the faculty if an accommodation is warranted. Faculty should not provide students accommodations without being in receipt of this plan.
UNLV complies with the provisions set
forth in Section 504 of the Rehabilitation Act of 1973 and the Americans with
Disabilities Act of 1990, offering reasonable accommodations to qualified
students with documented disabilities. If you have a documented disability that
may require accommodations, you will need to contact the DRC for the
coordination of services. The DRC is located in the Student Services Complex
(SSC), Room 137, and the contact numbers are: Voice (702) 895-0866, TTY (702)
895-0652, fax (702) 895-0651. For additional information, please visit: http://studentlife.unlv.edu/disability/.
B. Academic
Misconduct: “Academic integrity is a legitimate concern for every
member of the campus community; all share in upholding the fundamental values
of honesty, trust, respect, fairness, responsibility and professionalism. By
choosing to join the UNLV community, students accept the expectations of the
Academic Misconduct Policy and are encouraged when faced with choices to always
take the ethical path. Students enrolling in UNLV assume the obligation to
conduct themselves in a manner compatible with UNLV’s function as an
educational institution.” An example of academic misconduct is plagiarism:
“Using the words or ideas of another, from the Internet or any source, without
proper citation of the sources.” See the “Student Academic Misconduct Policy”
(approved December 9, 2005) located at: http://studentlife.unlv.edu/judicial/misconductPolicy.html.
C. Copyright
Concerns: The University
requires all members of the University Community to familiarize themselves and
to follow copyright and fair use requirements. You are individually and solely responsible for violations of copyright
and fair use laws. The university will neither protect nor defend you nor
assume any responsibility for employee or student violations of fair use laws.
Violations of copyright laws could subject you to federal and state
civil penalties and criminal liability, as well as disciplinary action under
University policies. To familiarize yourself with copyright and fair use
policies, you are encouraged to visit the following website: http://www.unlv.edu/committees/copyright/.
D.
E. Religious Holidays Policy: Any student missing class
quizzes, examinations, or any other class or lab work because of observance of
religious holidays shall be given an opportunity during that semester to make
up missed work. The make-up will apply to the religious holiday absence only.
It shall be the responsibility of the student to notify the instructor no later
than the last day at late registration of his or her intention to participate
in religious holidays which do not fall on state holidays or periods of class
recess. This policy shall not apply in the event that administering the test or
examination at an alternate time would impose an undue hardship on the
instructor or the university which could not be avoided.
F. Tutoring -- The Academic
Success Center (ASC) provides tutoring and academic assistance for all UNLV
students taking UNLV courses. Students
are encouraged to stop by the ASC to learn more about subjects offered,
tutoring times and other academic resources.
The ASC is located across from the Student Services Complex, #22 on the
current UNLV map. Students may learn more about tutoring services by calling
(702) 895-3177 or visiting the tutoring web site at: http://academicsuccess.unlv.edu/tutoring/
SOME FINAL COMMENTS
ABOUT THIS COURSE:
THIS CAN BE AN EASY COURSE. To do well, you MUST keep up, do the homework, take notes, read the chapters, and participate in the class discussions. If you don’t do these things, the course will be difficult. There will be a number of people dropping or doing poorly in this course because they have not done the things I mention.
If you keep up, do the homework, come to class, and participate, I think you’ll enjoy the course and you will do well. Many students have told me they learned a lot from the class, they put these things to good use in their jobs, and they liked the course very much. Good luck and please call me or come by!!
Finally, I do want you to do very well in the class. I have no problem giving everyone an A, and I think everyone can make an A if they keep up and do what I have recommended. In some respects this class is a work in progress, so I appreciate any feedback or suggestions you may have about the course.
6. COURSE OUTLINE
DAY TOPIC
8/24 Introduction, Syllabus discussion, form groups.
8/26 Ch.1 lecture. Group sign-ups. Talk about case research.
8/31 Ch. 2 lecture. Group sign-ups.
9/2
9/7
9/9 Finish forming groups; Ch. 4 lecture.
9/14 Sit permanently with group members. Review homework and catch up.
9/16 Ch. 5 lecture. Work on cases.
9/21 Review homework, review for Exam 1, work on cases.
9/23 Exam 1,
9/28 Review
Test 1.
9/30 Fin. Ch. 11. Start Ch. 6 lecture.
10/5 Fin.
10/7 Fin.
10/12 Review homework, Ch. 11,6,7. Work on cases
10/14 Ch. 8 lecture.
10/19 Ch. 9 lecture.
10/21 Catch up, review homework Ch. 8,9; work on cases.
10/26 Catch up, review for Exam 2.
10/28 Exam 2—
11/2 Final Drop Day. Final day to fire group members. Review exam.
Start Ch. 10 lecture.
11/4 Fin.
11/9 Fin. Ch. 12. Work on cases.
11/11
11/16
11/18 Review homework, Ch. 10,12,13.
11/23
11/25 Ch. 16 lecture.
11/30 Fin Ch. 16. Review homework Ch. 15,16.
12/2 Ch.
17 lecture. Turn in cases.
12/9 Final exam (
530 class: 6-8pm
Thank-you! Check my website for grades after 12/14. Your cases will be outside my office door.
HAVE A GREAT WINTER BREAK!!!!!!!!!!!!!!!!!!